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WD External Hard Drive not responding :: Archived
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C_Sherman
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Joined: Jan 24, 2006
Posts: 590

PostPosted: Thu Feb 11, 2010 12:15 am
Post subject: WD External Hard Drive not responding

Hi,

I have a WD 325GB external hard drive that I use to store photos on. It is one of two of the same drive that I own.

Recently the drive simply fails to "mount" when I plug it in to my computer (WinXP, fully updated). The drive power light comes on. Then I get messages that it didn't install properly and may not work, then XP attempts to do the driver installation but "can't find the software". Ultimately, the drive does not show in "My Computer" and I can't access it by any means I know of.

Edit: I have tried the drive on two other computers with the same results.

The second WD hard drive works properly and is accessible as soon as I plug it into the computer.

Any suggestions on how I can either resurrect this drive, or recover the data stored on it?

Thanks!
Chuck

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Shadow_Bshwackr
Janitor

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Joined: Jan 21, 2005
Posts: 6987
Location: Central Illinois, USA
PostPosted: Thu Feb 11, 2010 12:52 am
Post subject: Re: WD External Hard Drive not responding

It sounds as if the HD or the remote case is failing.

You may try restarting the computer with the USB drive plugged in to force the OS to 'see' the remote HD. At times this works, but usually it doesn't. This sometimes works if the USB wasn't shut down correctly and primarily is a Linux Warning.

The HD enclosure could be bad. In this case, pull the HD from the enclosure and put it in a computer and see if it responds.

Good luck and storage failure is never good... Sad

If you get the drive to boot 'one more time', try running a file recovery program such as THIS ONE.

Let us know what you find... Wink
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C_Sherman
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Posts: 590

PostPosted: Thu Feb 11, 2010 1:11 am
Post subject: Re: WD External Hard Drive not responding

Hi,

The WD help topics are not helpful. Basically, if the drive doesn't work...it's busted and needs to be replaced. Thanks for that, WD. Any suggestions for recovering the data I entrusted to your freakin' brick?

C

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Uhu_Fledermaus
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Posts: 4369
Location: Blaricum, The Netherlands ~GMT+1
PostPosted: Thu Feb 11, 2010 8:42 am
Post subject: Re: WD External Hard Drive not responding

Did you try to "delete" it in your hardware controlpanel and then let the system look for new hardware ? Wink
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Shades
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Posts: 6448
Location: 3rd Branch up, 'Ye Olde Oak', Green Wood.
PostPosted: Thu Feb 11, 2010 8:53 am
Post subject: Re: WD External Hard Drive not responding

If all else fails, the disk inside the drive may still useable and there are companies around that might be able to recover data from it.
Though it will depend whether your data is worth the price they will charge you to recover it.
It's not the same as using software to recover it as it sounds like the drive hardware has failed and the disk will need to be extracted and re-mounted in another drive unit.

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Kitform
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Joined: Jan 22, 2005
Posts: 2010
Location: Cleveland. UK.
PostPosted: Thu Feb 11, 2010 8:32 pm
Post subject: Re: WD External Hard Drive not responding

Pull the HD out of the case, I've never opened a USB drive before, but depending on age it could be an IDE or Sata drive. Remove the drive and plug it directly onto the mobo to see if it's a drive fault or a USB interface fault within the drive case.
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Shades
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PostPosted: Fri Feb 12, 2010 12:31 pm
Post subject: Re: WD External Hard Drive not responding

Ooo, good call Kit.
Wish I'd thoughta that.
*blushes*

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CPU > Intel i9-9900k (o/c 4.9GHz); COOLING > BeQuiet! Dark Rock Pro 4;
MOBO > ASUS PRIME Z390-A; RAM > 2x32GB Corsair LPX 2666MHz;
GPU > Gigabyte GEFORCE GTX650Ti PCI-e 3.0 2Gb GDDR5;
AUDIO > Creative X-Fi Xtreme Music (plus - Universal Audio UAD2 Quad Custom accelerator);
HDD > 3x1TB+ M.2. SSDs; LCD > DELL - S2419HGF (1920x1080);
PSU > 650W be quiet Straight Power 11 - 80+ Gold;
CASE > BeQuiet! SILENT BASE 601; OS > Windows 10 Home Advanced (64-bit).
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Uhu_Fledermaus
Aircraft Demolition Expert

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Location: Blaricum, The Netherlands ~GMT+1
PostPosted: Fri Feb 12, 2010 7:37 pm
Post subject: Re: WD External Hard Drive not responding

yep good call indeed Kit Cool
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